Exchange & Refund Policy

Reiki Portal want our customers to be happy with their purchases, your satisfaction is important to us.  For this reason we try to provide accurate description and images of our merchandise.

We will be happy to accept Return & Exchange strictly due to the reasons below :
1.  Incorrect Item from order placed
2.  Incorrect Size from order placed
2.  Defect Item


For Return & Exchange requests, please follow our policies as follows :

1.      For Singapore orders, we accept exchanges & returns within 7 days from delivery date as long as the merchandise is in its original and unaltered/unused/unworn condition just as you received it.

2.      For International orders, we only accept exchanges within 25 days from delivery date as long as the merchandise is in its original and unaltered/unused/unworn condition just as you received it.  We strictly do NOT accept Returns for International orders.

3.      Please send email to sales@reiki-portal.com indicating your Order number and stating the reasons for exchange/refund.  It is necessary for you to attach photo taken on the merchandise you received to your mail so as to facilitate our decision of your request.  Clear information from you will help us process your exchange/return request faster.  You will receive return authorization from us at your corresponding email address.  Please do not proceed with your return/exchange delivery without acknowledgement from Reiki Portal.

4.      Make sure the items to be returned are tightly/securely packed with bubble wrap or padded envelope as in their original condition as when you received them, the strung beads must still be intact.  We will not refund or credit for items that arrived damaged.  Your package must be mailed to us within 7 days from receipt of our return authorization.  On your package please indicate your name, email address, order no. for our identifications when your package is received.

5.      Please mail your package to :
Reiki Portal
PO Box 067E
Singapore Post Office Centre
Singapore 914003

6.      If the returned package is lost or stolen in the mail, it is not the responsibility of Reiki Portal to replace it.  Therefore please obtain proof of delivery from your service provider.

7.      The buyer shall cover all the postage/freight costs/duty/taxes for returned mails/packages to Reiki Portal.

8.      You will receive acknowledgement from us at your corresponding email address upon receipt of your returned package.  Please allow 10 working days for processing of your exchange/return.

9.      If an item is returned without prior authorization from us or after allotted return time, Reiki Portal reserved all rights to determine our acceptance of your exchange/refund request.

10.   A store credit will be provided once the return/exchange is approved.  You may utilize the store credit within 30 days from date of issue for new purchase from our store.

11.   If an item is returned and was included on an order that qualified for free shipping originally, the refund amount will be the purchase price of the item LESS the appropriate shipping charge for the item by itself.  If the returned item is below the total value of order under the free shipping threshold of the free shipping offer, shipping for the entire order will be subtracted from the refund.

12.   In the event whereby an item of choice is sold out, a refund in term of store credit will be made.

13.   Reiki Portal reserved all rights to reject any returns or exchanges that do not comply with our store‚Äôs stated sales conditions.  Special sales promotion items are strictly non-exchangeable.

14.   Please email us at sales@reiki-portal.com with any other questions.